•  Overview of Cloud Computing (SaaS, PaaS, IaaS)
•  Introduction to Salesforce Platform
•  What is Salesforce?
•  Salesforce Editions and Licensing
•  Salesforce Environment (Production, Sandbox, Developer)

•  Salesforce Objects and Fields
•  Standard and Custom  Objects
•  Field Types and Field Management
•  Tabs, Apps and Organization Setup
•  Company Profile Settings
•  User Interface Setup
•  Record Types, and Page Layouts

•  Managing Users and User Profiles
•  Creating and Managing Users
•  User License Types
•  Roles and Profiles
•  Role Hierarchies and Permission Sets
•  Creating and Managing Permission Sets
•  Object Level Security (OWD) and Sharing Rules
•  Field Level Security and Record Level Security
•  Managing Password Policies
•  Login Hours and IP Address Restrictions

•  Data Import Wizard and Data Loader
•  Importing, Exporting, Updating, and Deleting Data
•  Data Validation
•  Validation Rules
•  Lookup and Master-Detail Relationships
•  Duplicate Management
•  Managing Data Storage

•  Workflow Rules
•  Creating Workflow Rules and Alerts
•  Field Updates and Task Creation
•  Process Builder
•  Automating Business Processes
•  Invoking Flows and Approvals from Process Builder
•  Approval Process
•  Setting up Approval Processes
•  Creating Multi-Step Approval Chains

•  Setting Organization-Wide Defaults (OWD)
•  Role Hierarchies and Record Access
•  Sharing Settings and Manual Sharing
•  Sharing Rules (Criteria-Based and Owner-Based)
•  Public Groups and Queues

•  Understanding Salesforce Reports
•  Report Types: Tabular, Summary, Matrix, Joined
•  Creating Custom Reports
•  Filters, Groups, and Summarizing Data
•  Dashboards
•  Creating and Managing Dashboards
•  Dynamic Dashboards and Scheduling Reports
•  Report and Dashboard Sharing

•  Managing Tasks, Events, and Calendars
•  Using Salesforce Chatter for Collaboration
•  Chatter Groups, Feeds, and Sharing
•  Activity Timeline

•  Two-Factor Authentication (2FA)
•  Identity Verification and Login History
•  Health Check and Security Reports
•  Shield Platform Encryption (Introduction)

•  Salesforce Mobile App Overview
•  Customizing Salesforce Mobile Layouts
•  Enabling and Configuring Mobile Features

•   Introduction to Salesforce AppExchange
•   Finding and Installing Apps from AppExchange
•   AppExchange Solutions for Admins

•  Custom Objects and Fields
•  Formula Fields, Roll-Up Summary Fields
•  Custom Tabs and Apps
•  Record Types and Page Layouts

•  Managing Change Sets and Deployment
•  Introduction to Salesforce Sandbox Environments
•  Types of Sandboxes (Developer, Partial, Full)
•  Managing and Monitoring Changes in Production

•  Salesforce Trust and Maintenance Releases
•  System Overview and Usage Reports
•  Audit Trail and Field History Tracking
•  Monitoring Login and API Usage

•  Custom Metadata Types
•  Custom Settings
•  Working with the Schema Builder

•  Transitioning to Salesforce Lightning
•  Lightning vs Classic Comparison
•  Customizing the Lightning Experience
•  Lightning App Builder
•  Working with Components in Lightning

•   Managing Cases in Salesforce
•   Case Queues and Assignment Rules
•   Escalation Rules and Case Automation
•   Service Cloud Console Overview
•   Knowledge Management
•   Service-Level Agreements (SLAs)

•  Screen Flow
•  Record – Trigger Flow
•  Autolaunched Flow(No Trigger)
•  Schedule -Triggered flow
•  Platform event -Triggered Flow
•  Record -Triggered Orchestration

•  Generating Web to Lead Form

•  Generating Web to Case Form

•  Organization Data

•  Debug logs and Email

•  Logs

•  Login History ,

•  View Setup Audit Trail

•  Queue

•  Outbound messages

•  Schedule Jobs

•  Apex Jobs

•  Bulk Data Load

•  Jobs